Straight answers. No corporate waffle. No fine print designed to hide anything. If something isn't covered here, ask.
On your device. That's it.
Everything NeuroRythm tracks — your sessions, your focus patterns, your habits, your progress — stays right there on your machine. There's no server quietly hoarding your information somewhere. That wasn't an oversight. It was a deliberate design choice.
The only time anything leaves your device is when you choose to send it. And even then, we keep the absolute bare minimum needed to make the system work.
Your email address and your install ID. That's the list.
Your email is how we communicate with you. Your install ID is how the system knows your licence belongs to you. That's all it does. There's nothing personal attached to it — no name, no location, no profile being built behind the scenes.
No address. No phone number. No date of birth, tax details, bank account, nothing like that. And genuinely — we don't want it. NeuroRythm doesn't need it to work and we never built any of it in.
If you're the suspicious type, good. Be suspicious. Go looking. Poke around the app, look at what it's sending. You won't find anything going back to us that we haven't told you about. We've got nothing to hide.
When you use the Patterns and Insights features, NeuroRythm processes your session data to build your graphs and explain what's going on with your focus and your habits. That processing happens, your insights get generated, and then the raw data is gone from our end.
We don't store it. We don't analyse it. We don't sell it, share it, or keep it somewhere for later.
You get the insights. We don't keep the details that generated them.
Here's the honest version, because there are two different relationships happening when you use NeuroRythm.
There's NeuroRythm the product, and there's JD the person who built it. These are not the same thing, and it matters that you understand the difference.
NeuroRythm the product doesn't know who you are beyond an email and an install ID. Deliberately. The business has no interest in your personal details because your personal details have nothing to do with whether the app helps your brain work better.
JD the person is part of this community the same as you are. I want to know the people using this thing I built. I share too much about myself and I'm not planning to stop. If you want to engage, I'm here. But what you share in the community is just you and me talking. It's not being fed into a database. It's not becoming a data point. It's a conversation.
The reason we designed it this way isn't because we don't care about you as a person. It's the opposite. We care enough to make sure there's no transaction sitting underneath every interaction. What you're willing to share with me, I'm happy to receive. Beyond that, it's none of my business.
The app's code has been run through automated security analysis and we take that seriously as an ongoing practice, not a one-time tick.
Beyond that, NeuroRythm communicates over the internet like any other app, which means your security is partly down to your own setup — your network, your device, the basics. We're not adding extra risk on top of what you already have. We're not sitting in the middle of your data. Your data lives on your machine, which means your machine's security is your security.
A lot of people are wary of AI right now and that's completely reasonable. There's a lot of it being quietly baked into things without anyone being told.
NeuroRythm doesn't do that.
The only time AI is part of your experience is when you turn it on. You make that choice. You say yes to that feature. If you never want to use it, you never have to. Nothing in the core app requires it, and nothing is going to nudge you into it.
When AI is available for a particular feature, you'll see it clearly — a visible toggle showing whether it's on or off, right there in front of you. No hunting through settings to figure out what's enabled. One tap to switch. Plain as day, always.
We'll be expanding how AI can be used in NeuroRythm over time. Every single one of those features will be opt-in. Always. That's not just a current policy — it's a founding principle of how this thing is built.
No. You buy the app, you use the app. That's it.
One-time purchase. No monthly fee sitting in the background. No features slowly locked behind a paywall. No surprise charges. The core product is yours.
Some optional add-ons — things like the Chaos Gremlin sound pack, AI-assisted features, and the future tools that you vote on at feature.neurorythm.com — have their own subscriptions. These are niche tools that work with NeuroRythm, and some work independently as well. You choose them. You can ignore them entirely and NeuroRythm still does everything it's supposed to do.
But here's where it works differently from every other subscription you've had.
When you subscribe to an add-on, you're paying for usage days, not calendar days. Your days don't drain while you're not using the feature. Subscribe and only use it four times this month? You've used four days. The rest are still there whenever you come back.
How many times have you subscribed to something, forgotten about it, and three weeks later realised you've paid for a full month and barely touched it? Yeah. We've all been there. That model doesn't count real life. It doesn't account for the weeks where everything falls apart and the app is the last thing on your mind.
Ours does.
We call this the We All Win Together model. As the subscriber base grows, the price drops for everyone -- new and existing subscribers alike. The more people who join, the cheaper it gets for all of us. Our financial success is directly tied to making it more affordable over time, not less.
Here's how it works in practice. When the subscriber base hits a set milestone -- say 1,000 subscribers -- the monthly price drops for everyone. Not just new sign-ups. Everyone. And if you've already been paying at the higher price, you get credited the difference for every month you've already paid. You believed in it early, you get rewarded for that, not punished.
The exact numbers and current thresholds are all published live. Nothing is decided behind closed doors.
feature.neurorythm.com -- vote on which premium tools get built next. Community members decide the roadmap.
transparency.neurorythm.com -- live dashboard showing current subscriber numbers, pricing tiers, and exactly how the price drops as the community grows. Nothing hidden.
Honestly? You probably won't need it. We've built error reporting directly into the app — if something breaks, we know about it fast, usually before you've had a chance to wonder what happened. We're on it before you've even filed a ticket.
That said, the most common reason people end up needing help isn't a bug. It's the same reason I end up needing help sometimes. You pushed something to see what would happen. You went into a folder you probably didn't need to go into. You thought you knew a shortcut and it turned out you didn't.
Same brain. I do this constantly. If you're using this app there's a good chance you do too.
When that happens, support is easy to find. We haven't buried it.
JD is in the community every day. There's a contact email on every page of this site. There's a form you can fill out if that's easier. However you want to reach out, there's a way.
One thing to keep in mind: JD is a single dad to a child with special needs, building this from Perth -- comfortably the worst timezone in the world for getting back to people quickly. He will always get back to you. Always. But if it's 3am his time, it might not be instant.
This community matters to him. Without the people using this thing, he's just a bloke playing with code as a hobby. Your trust, your privacy, your data, and the support you need are not afterthoughts. They are the whole point.
You'll hear back. And when you do, it'll be from an actual human who gives a damn.
As people ask questions, we add the answers. The questions below this are real ones from real users. If something is on your mind that isn't covered here, ask it. It'll probably end up here and help the next person who had the same question but didn't want to ask.
That's how this works. We all win together.
Got a question that isn't here? Ask it.
Or come speak to JD directly in our Community.
If something isn't covered above, ask it here. No login required. We'll answer and, if it's useful, add it to the page.